Hardware Support
We warrant our software to be compatible for all hardware that we sell, using the manufacturer's drivers or direct connection while Windows is operating in the regional settings described in the "Language and Regional Settings Support" section listed below. Please see our Hardware page for a list of current hardware that we sell. This includes all hardware and hardware support items, including cables, connectors, interfaces, and adaptors. If you are using hardware or hardware support items other than what we sell, or are using different regional settings other than those described in the "Language and Regional Settings Support" section, we will provide basic setup information; however, we cannot warranty compatibility with our products.
Return Policy
Software
All software can be returned within 30 days of purchase for a full refund. After 30 days, no refunds are given. Also, if you return the software and purchased hardware, the hardware package discounts (and any other discounts you may have received) no longer apply and the amount you receive back on the software may be less than the full price.
Hardware
techno mansion's policy is not to provide a return on hardware (cash drawers, printers, bar code scanners, etc.) except if the hardware was damaged in shipping or is defective upon initially receiving the item(s).
- If the item(s) was damaged during shipping, the request for hardware return must be made within 3 business days of receipt. The item(s) must be shipped back within 3 days of the request for the return.
- If the item(s) was defective, the request for hardware return must be made within 14 days of the purchase date. The item(s) must be shipped back within 3 days of the request for the return. If you wish to have a new item shipped to you, techno mansion will bill you for the new item and refund your money for the returned item if the item(s) are received in accordance with the policies stated above. All new items are shipped from techno mansion via standard shipping; if you wish to have expedited shipping, you will be charged for the expedited shipping. If the item(s) being returned are not shipped within 3 days of the request return, techno mansion will provide no refund of the returned item.
- All original boxes, packaging, inserts, wrappers, and components must be returned. All hardware must be placed INSIDE another box prior to shipping. Original hardware boxes must not be written on.
- If you receive a damaged or defective item, please contact techno mansion at 08 944 363 08 in accordance with the policies described above.
Hardware is covered under manufacturer's warranty for 2 years after purchase for Epson receipt printers and cash drawers, and 1 year after purchase for other hardware. These warranty time periods may change at anytime, but will be stated on your invoice at time of purchase.
Gift Cards
No refunds are given on gift cards once they are printed. Of course, prior to the gift card printing, you will approve the gift card proof either electronically or we can postal mail you a proof. We will not print any cards prior to your approval.
Software Updates and Upgrades
Updates
All software updates are free for the first 2 years after the initial date of purchase, but a administration fee will apply, if you do not have an existing maintenance contract with techno mansion. Pricing for users who have purchased more than 2 years ago will be quoted on request at the current exchange rate.
Package Upgrades
You always have the option to upgrade to a higher package of Salon Iris salon management software. All you have to do is pay the difference between the two packages. Contact Us for pricing and ordering.
Lost Passwords and Serial Numbers
Passwords
techno mansion may assist with lost passwords within our software at our standard hourly rate. To apply for assistance, please e-mail
support@technomansion.com
.
Serial Numbers
We do not guarantee assistance with lost serial numbers.
Database Passwords
We do not guarantee assistance with lost database passwords.
Language and Regional Settings Support
We provide sales and support in English only. We warrant our software will work correctly in the "English (US)" default regional setting only. Although we have tested our software in many other settings, we can only provide full support and warranty correct functionality in the "English (US)" default regional setting.
Custom Report Policy
Software by CMJ Designs Inc. comes with over 200 built-in reports. Most reports are already in our software, so be sure to check the Reports pull down menu before requesting a custom report to be written. However, if you would like to request a custom report, please send us an e-mail detailing your requirements and we will get back to you with a quotation.
> Our Policies
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© 2007 Sheldon Broes. All rights reserved.
Technical Support & Training
Salon Iris salon software is very easy to use, comes with a built-in Help guide, training videos that are three minutes each, and has lots of icons for easy navigation. Phone, phone/Internet, e-mail, web, and on-site support are available.
With your software purchase, we include one hour of phone support for the first 60 days from initial date of purchase. Additional support can be
purchased
see our support page.
Technical support is non-refundable and unused minutes are "banked" and can be used at a later time.
For more details about technical support, please visit our Support
page.