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Our Support & Training Rates

Support During Work Hours (8:30AM to 6PM weekdays)

Onsite Support - $30 (incl. GST) for every 15 minutes + travel time. 1 hour minimum charge per callout.
Remote and Phone Support - $30 (incl. GST) for every 15 Minutes. No minimum charge applies.

Support After Hours (weekends, public holidays and 6PM to 8:30AM weekdays)

Onsite Support - $55 (incl. GST) for every 15 minutes + travel time. 1 hour minimum charge per callout.
Remote and Phone Support - $55 (incl. GST) for every 15 Minutes. No minimum charge applies.

Training & Spa Assess by Appointment only
from $175 (incl. GST) for every hour. 1 hour minimum.

 
Pre-Paid Support & Maintenance Contracts
With a monthly pre-paid contract, you can rest assured that you will have top priority to all our support services, plus you will have the ability to access all your PC's from anywhere in the world on any computer with your Reach-IT account.
     
Monthly Pre-paid for Small Business Networks:
$85 per PC setup fee once off payment
$200 / month with a 12month commitment.
incl. 3hrs per month, thereafter standard call-out or remote fees apply.
(max. 1-5 pc's and 1 Server)
Australia

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